Heller Security Services Limited

Training
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All Heller Security Service security officers are required to undergo training before beginning security duties. Each module of the training course is run by an experienced training officer. Modules covered in the basic training program include :

*         Introduction to the Company

*         Legal Issues

*         Customer relations and customer care

*         General duties and responsibilities of security personnel

*         Patrolling-objectives, techniques, procedures

*         Access Control-objectives, techniques, procedures

*         Fire prevention

*         Health and safety at work

*         Laws relating to security personnel

*         Power of arrest

*         Use of force

*         Code of conduct and appearance

*         Report writing - documents, forms etc

*         Assignment Instructions

*         Facilities and use of equipment available for security personnel

 

To complete the training all prospective employees must pass the written examination at the end of the training. 

Training does not end in the classroom and all personnel are given detailed on-site briefings by a supervisor who is familiar with the assignment.  This briefing includes, but is not necessarily limited to :

 

*          applicable aspects of Assignment Instructions

*         rationale of the security function, geography of the site and areas of greatest priority

*         the operational requirements and the location and importance of the post assignment instructions

*         emergency procedures and fire fighting facilities and muster points

*         alarm systems and other equipment security personnel will be required to monitor or operate

*         reporting procedures and recording requirements

*         the facilities which are available to security personnel

*         key personalities and names to remember of building tenants

*         understanding the Health & Safety and Environment requirements of the site

*         use and monitoring of security systems

 

In many cases we also rely on our customer to assist in specialized site specific training to ensure complete familiarization with all requirements.

 

 

Firearm Training

Before any officer is issued with a firearm they must have sat and passed the precept examination, which is administered by the Trinidad and Tobago Police Service. After obtaining the precept, the officer then undergoes an intensive firearm training course.  Upon successful completion, the Company then applies for a Firearm Userís Employees Certificate (FUEC), which authorises the officer to carry a licensed firearm.

Heller conducts on-going training for its FUEC officers to ensure correct procedures and usage are always foremost in the officerís mind. Each officer is scheduled for refresher firearm training every six months.

 

Driver Training

The Company selects drivers from among itís existing employees. Those employees who are selected to drive Company vehicles must first have a valid Trinidad and Tobago driverís license. These individuals are then given a practical driving examination, so that the Company is assured that the individual is a competent driver. In addition the driver must complete a defensive driving program.

 

Supervisor Training

Our supervisory staff also undergo development of skills in the following areas :

  •  Leadership

  • Communication skills

  • Problem solving

  • Delegation

  • Team building

  • Staff motivation

  • Interpersonal skills

  • Time management / planning

  • Coaching

  • Discipline

  • Customer care and quality service

 

 

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Date Last Updated: September 07, 2011