Heller Security Services Limited
All Heller Security Service security officers are required to undergo training before beginning security duties. Each module of the training course is run by an experienced training officer. Modules covered in the basic training program include :
Introduction to the Company
Customer relations and customer care
General duties and responsibilities of security personnel
Patrolling-objectives, techniques, procedures
Access Control-objectives, techniques, procedures
Health and safety at work
Laws relating to security personnel
Power of arrest
Use of force
Code of conduct and appearance
Report writing - documents, forms etc
Facilities and use of equipment available for security personnel
To complete the training all prospective employees must pass the written examination at the end of the training.
Training does not end in the classroom and all personnel are given detailed on-site briefings by a supervisor who is familiar with the assignment. This briefing includes, but is not necessarily limited to :
applicable aspects of Assignment Instructions
rationale of the security function, geography of the site and areas of greatest priority
the operational requirements and the location and importance of the post assignment instructions
emergency procedures and fire fighting facilities and muster points
alarm systems and other equipment security personnel will be required to monitor or operate
reporting procedures and recording requirements
the facilities which are available to security personnel
key personalities and names to remember of building tenants
understanding the Health & Safety and Environment requirements of the site
use and monitoring of security systems
In many cases we also rely on our customer to assist in specialized site specific training to ensure complete familiarization with all requirements.
Before any officer is issued with a firearm they must have sat and passed the precept examination, which is administered by the Trinidad and Tobago Police Service. After obtaining the precept, the officer then undergoes an intensive firearm training course. Upon successful completion, the Company then applies for a Firearm Userís Employees Certificate (FUEC), which authorises the officer to carry a licensed firearm.
Heller conducts on-going training for its FUEC officers to ensure correct procedures and usage are always foremost in the officerís mind. Each officer is scheduled for refresher firearm training every six months.
The Company selects drivers from among itís existing employees. Those employees who are selected to drive Company vehicles must first have a valid Trinidad and Tobago driverís license. These individuals are then given a practical driving examination, so that the Company is assured that the individual is a competent driver. In addition the driver must complete a defensive driving program.
Our supervisory staff also undergo development of skills in the following areas :
Web Site Design by Outdoor Business Group Limited
Date Last Updated: September 07, 2011